Returns & Exchanges
At ICONBOX, we strive for complete customer satisfaction and offer a 30-day return window for all items in their original, unused condition. If you are not entirely happy with your purchase, our streamlined process ensures a quick and easy resolution.
Initiate Your Request
Log into your ICONBOX account and navigate to the order history section to select the items you wish to return and receive a return authorization.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags and protective materials are included to maintain eligibility for a refund.
Ship the Package
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing